TERMS OF USE

Terms of Use

Any use of this site is governed by the policies, terms and conditions set forth below. Your use of this site, ordering goods or subscription to our publications indicates your acceptance of these terms and conditions.

Trademarks & Copyrights

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of ROK7.com (collectively "content") exclusively belong to ROK7.com or its appropriate content suppliers or licensors and may not be used, copied , limited, modified, displayed, published, sold, publicly performed, distributed or commercially exploited, in whole or in part, without the prior written permission of ROK7.com or the applicable trademark holder. You may not use any meta-tags or any other "hidden text" utilizing any name, trademark, or product or service name of ROK7.com without ROK7.com's prior written permission. In addition, the style of the Site, including all page headers, custom graphics, button icons, and scripts, is the service mark and trademark of ROK7.com which may not be copied, imitated, or used (in whole or in part) without ROK7.com's prior written permission.

Reference to any products, services, processes or other information, by trade name, trademark or otherwise, which does not constitute or imply endorsement, sponsorship or recommendation thereof reserved by ROK7.com. All rights not expressly granted are reserved by ROK7.com. Violators will be prosecuted to the full extent of the law.

Copyright of Content

All the ROK7.com members are allowed to post messages, texts, files, images, photos, or other materials (collectively "content") while you place a review. Anything you post to the Site or provide to ROK7.com is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as: authorship right) to ROK7.com without charge and ROK7.com shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. What's more, all the Submissions posted on, transmitted through, or linked from the service, are the sole responsibility of the person from whom such Content originated. More importantly, you are entirely responsible for each individual item ("Item") of Content that you post, email or make available through the service. ROK7.com does not control and is not responsible for Content made available through the service, and that by using the service; you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or objectionable. Furthermore, the ROK7.com site and Content available through the service may contain links to other websites, which are completely independent of ROK7.com.

Order Acceptance

Terms of payment are within our sole discretion and unless agreed to by ROK7.com. Payment must be received by ROK7.com prior to ROK7.com's acceptance of an order. ROK7.com is not responsible for pricing, typographical or other errors in any offer by ROK7.com and reserves the right to cancel any orders resulting from such errors.

Cancel Order

If you are requesting to cancel your order that is being shipped parcel, you must contact us within 2 hours from the time your order was placed. We apologize, orders placed online or over the phone that are shipped parcel begin processing within 1 hour to ensure order fulfillment and shipping time.

Return and Refund

Customers can contact ROK7 via phone or email for help when returns happen.
All returns require an RMA (Return Merchandise Authorization)# upon receipt of your order. Orders within 30 days from the date of shipment can request an exchange or a refund. If the products turn out to be defective (physical damages and damages caused by incorrect usage excluded) after 30 days, customers can only get a replacement from ROK7. After 30 days from the shipment date, customers will still be allowed to send the defective unit back to ROK7. We will help forward the item to the manufacturer for repair. If the item is un-repairable after being checked by the manufacturer, ROK7 will send it back to customers.

Please note that ROK7.com does not permit the return of or offer refunds for the following products:

* Product that is configured to your specifications, including personalized products.
* Opened software (Note that you may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker).
* Software Up to Date Program Products. (i.e. software upgrade subscription product) Detailed information, please view the Return and Refund Policy.

Shipping & Delivery

On your checkout page, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date :

  • Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 4 hrs and some may take up to 2 days.
  • Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

All orders are shipped via USPS First Class Mail, USPS Priority Mail or UPS. Shipping carrier will vary based on the weight of the product and your delivery location.

ROK7 provides tracking information as soon as your order is shipped via e-mail. Feel free to contact us at any time if you need assistance tracking your order.

Failed delivery packages or returned to sender packages will be returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

VIP Membership

The ROK7 VIP membership offers members up to 80% discount on all of our products our store carries, early access to new products before they become available to the public, weekly giveaways, private monthly coupons, free shipping, hassle free 90-day returns and exchanges and 1-year warranty on all purchased.  All promotions are sent to each VIP member through email.

ROK7 VIP membership is free to try for 15 days and you receive a free product at the same time. If you enjoy the ROK7 VIP Membership you do nothing and will be billed the VIP membership dues of $19.99 per month. After the 15 day trial period, if the membership is not canceled, the customer agrees to be fully enrolled in the ROK7 VIP membership at a monthly charge of $19.99.  Free trial members will receive discounts and promotions right away. ROK7 VIP membership can be canceled at anytime by contacting customer service online contact form, emailing support@rok7.com or simply calling our customer care phone line at 863-333-0667. Our phone support business hours are Monday to Friday, 9am-5:30pm EST.

No Warranties

ROK7.com and the materials contained therein are provided without warranties of any kind, express or implied. You expressly agree that use of the site, including all content or date distributed by or, downloaded or accessed from or through the site, is at your sole risk.

ROK7.com does not represent or warrant that materials on the site are accurate, complete, current, reliable or error-free.

ROK7.com is not responsible for typographical errors or omissions relating to pricing, text or photography. We cannot and do not represent or warrant that the site or its server(s) is (are) free of viruses or other harmful components, including content that is posted by third parties. You should use industry-recognized software to detect and disinfect viruses from any download.

Third-party Links

ROK7.com may contain links to third-party websites on the Internet that are owned and operated by third parties. You acknowledge that ROK7.com is not responsible for the operation of or content located on or through any such site. If you decide to access any of the third-party websites linked to from ROK7.com, you do this entirely at your own risk.

About Modifications

ROK7.com reserves the right to change or modify any of the terms and conditions contained in these Site Terms, or any policy of the site, from time to time at any time and in its sole discretion. If ROK7.com decides to change these Site Terms or a Site policy, it will post a new version on the site and update the effective date set forth above. Any changes or modifications to these Site Terms will be effective upon posting of the revisions. Your continued use of the site following the posting of any changes or modifications constitute your acceptance of such changes or modifications.