RETURN POLICY

Return Policy

We hope you love what you ordered. But in case you don't—perhaps something didn't fit or didn't work as expected—we'll send you a new product, or issue you a quick refund. You have up to 30 days to return items purchased at Rok7.com. When returning products to Rok7 for any reason, you must first contact us and obtain a RMA (Return Merchandise Authorization) number.  Shipping back your product without a RMA form might slow down the return or exchange process. This can be initiated by contacting us or completing the RMA request form on our website.

All products that are new with the retail packaging never opened can be returned to Rok7 within 30 days regardless of the individual return policy.

Products that are received by Rok7 in any of the following conditions are not eligible for return and may be rejected:

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  • Any product not purchased from Rok7 website.
  • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product which appears tampered, customized, or altered in any way.
  • Any product that exhibits physical damage

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product may be subject to a minimum 20% restocking fee. Customer is responsible for return shipping and handling charges.

How To Return Your Merchandise

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How To Return Your Merchandise

Pack up your purchased item(s) with all contents and product packaging.

Place your packing slip or RMA form inside the package.

Ship the package back to Rok7 Return Center.

Return Address

ROK7 LLC
4225 Frontage Rd North
Lakeland, FL 33810

Refund Method

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. Once we receive your return, please allow up to 5 business days for the refund to process and post to your account after receiving your items